Front Office Supervisor(Hotel) - Pasay City
by Gold Repedro / 91 views
Anchor Land Holdings Inc is looking for Front Office Supervisor
Job Duties & Responsibilities:
- Lead, train, and mentor front office associates to maintain excellent customer service.
- Monitor staff performance, provide feedback, and assist in scheduling shifts.
- Ensure compliance with hotel policies, procedures, and service standards.
- Address performance issues and recommend improvements or disciplinary actions when necessary. Decides during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
- Handle complex guest inquiries, complaints, and special requests promptly and professionally.
- Ensure smooth check-in and check-out processes, minimizing wait times.
- Assist in managing guest relations, ensuring high satisfaction and resolving concerns.
- Supervise room reservations, ensuring accuracy in bookings and billing.
- Oversee cashiering functions, payments, refunds, and financial transactions.
- Maintain accurate records, reports, and shift logs for seamless handovers.
- Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
- Ensure proper handling of lost and found items, guest messages, and mail.
- Communicate updates on hotel policies, promotions, and events to guests and staff.
- Assist the Front Office Manager in preparing reports on occupancy, revenue, and performance metrics.
- Monitor and maintain front desk equipment, ensuring smooth operations.
- Implement and enforce safety, security, and emergency procedures.
Qualifications:
- College graduate of Hotel and Restaurant Management or any related course.
- Minimum of 2 years’ experience as Front Office Associate or 1-year experience in a front office supervisory role
- Proficiency in hotel management software (e.g., Opera, PMS, or similar).
- Strong oral and written communication skills
- Strong leadership, problem-solving, and decision-making abilities.
- Ability to handle stressful situations with professionalism and poise.
- Flexibility to work in shifts, including weekends and holidays.
- Preferably with hotel pre-opening experience.
For interested please click the link below https://anchorland.com.ph/
- Listing ID: 39792