Guest Services Agent Hotel - Manila
by Gold Repedro / 78 views
Business Unit: Hospitality & Entertainment
Division: Hotel
I. BASIC PURPOSE / JOB BRIEF:
The Guest Services Officer is responsible for delivering a seamless hotel guest journey during the arrival, in-house, and departure experience. The Guest Services Officer’s primary function is to serve all of the needs of the hotels VIP guests. He/She also supports Front Office operations by manning the front desk/reception area.
- II. MAJOR RESPONSIBILITIES AND DUTIES:
Facilitates the check-in and check-out of hotel guests at the front desk, performs in- room check-in for hotel VIP guests and guests with transportation reservations by having complete knowledge of the operational systems such as, Opera Property Management System, Vision, EDC Machines, and other equipment - Maintains accurate and current information on property knowledge, promotions, events, and programs by attending daily briefings and reading the provided material
- Inspects the hotel rooms for VIP guests by checking if the key cards are working, the cleanliness of the room and functionality of room features.
- Escorts the hotel guests to the guest rooms and provides a room orientation by only highlighting the relevant features of the room.
- Exerts effort to create a memorable guest experience for the guest by engaging in a meaningful conversation with the purpose to extract the guests’ preference.
- Sets up the hotel room in accordance to the instructions given by the supervisor or manager – especially for hotel guests celebrating special occasions.
- Ensures the effective resolution of any issues raised by the guest either in person or by referring the issue to a more senior manager to ensure ongoing relations and rapport is not compromised with the guest.
- Communicates irregular practices to concerned Department Heads
- Performs other job related duties assigned by superiors
III. JOB SPECIFICATIONS:
Educational Requirement: - College level of any course or equivalent professional training
Experience Requirements:
- At least 1 year working experience as a hotel Operation’s front-liner at a 5-star hotel.
Skills and Attributes:
- Knowledgeable in Hotel Property Management Systems, preferably Opera
Proficient in Microsoft Office Applications
Other Qualifications:
- Can stand on their feet for a long period and capable of working outdoors.
- Physically fit and no visible tattoos.
- Displays exceptional commitment to improving customer service.
- Creative and has eye for details
If you’re interested please click the link below to apply:
- Listing ID: 39856