Cluster Reservations Agent - Manila
Hotel and Tourism / by Gold Repedro / 14 views / New
Manila Marriott Hotel at Newport World Resorts is hiring of Cluster Reservations Agent
- Process all cluster reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
- Verify all reservation information with callers to ensure accuracy.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Perform general office duties related to reservations.
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; provide assistance to coworkers, ensuring they understand their tasks.
- Develop and maintain positive working relationship with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
DUTIES & RESPONSIBILITIES
Safety and Security
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment.
- Report work related accidents, or others injuries immediately upon occurrence to manager/supervisor.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Policies and Procedures
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of propriety materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Communication
- Provide assistance to coworkers, ensuring they understand their task.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Talk with and listen to other employees to effectively exchange information.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
- Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds with assistance.
Other
- Performs other duties as assigned to meet the business need
Candidate’s Profile:
- Experience:
- At least 1 year of related work experience
Please click the link below to apply:
https://careers.marriott.com/cluster-reservations-agent/job/4B1298AFEEF00B11434E3532097E1E99
- Listing ID: 40913