Community Manager (Japanese Speaking)- Cebu
Hotel and Tourism / by Gold Repedro / 25 views / New
POSITION SUMMARY
- Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on the location’s frequent Rewards Elite member guests.
- Work as a member of the Guest Services Department supporting several aspects of the Sales and Marketing Operation including Reception Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations.
- Generate business travel leads, facilitate customer service events and promotions that drive loyalty and share in the business travel segment.
- Assist with research and follow up on referrals to ensure cost-effective gifting process.
- Promote awareness of brand image internally and externally.
- Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
- Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
- Education: 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
- Related Work Experience: 2 years’ experience in a guest services, front desk, or related Sales area.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Please click the link below to apply:
https://careers.marriott.com/chef-de-partie/job/5F908E37674B3E40DB85E1CE3D975D25
- Listing ID: 40948