Front Office Associate - Makati
by Gold Repedro / 70 views
Job Types: Full-time, Permanent
Pay: Php25,000.00 – Php35,000.00 per month
Full job description
- Ensure efficient check-in/out while maintaining accurate guest records.
- Maintain and update guest history and marketing database.
- Handle master folios, key management, and security compliance.
- Coordinate with Bell Service for smooth luggage handling and transport.
- Upsell rooms, outlets, and hotel facilities.
- Manage guest inquiries and ensure seamless service delivery.
Concierge & Business Center Services
- Provide business center assistance and amend guest booking preferences.
- Knowledgeable about airline frequent flyer programs and hotel services.
- Offer directions and recommendations for local attractions and services.
Cashiering
- Perform cashier functions, balance shift transactions, and handle foreign exchange.
- Process guest charges, maintain float funds, and ensure billing accuracy.
- Adhere to financial policies and cashiering procedures.
- Conflict Resolution & Complaint Management
- Address guest complaints and escalate unresolved issues to supervisors.
- Maintain strong coordination between Front Office and other hotel departments.
Additional Responsibilities
- Comply with hotel policies and assist with reservations.
- Handle telephone operations and manage guest records.
- Ensure the security of hotel funds and properties.
- Attend briefings, training, and perform other assigned duties.
- Listing ID: 40046