Front Office Assistant Duty Manager - Pasig

Qualifications:

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field
• At least 2 years of experience in hotel front office operations
• Previous supervisory or team-lead experience is preferred
• Strong customer service, communication, and leadership skills
• Knowledge of hotel reservation and property management systems
• Familiarity with check-in, check-out, billing, cash handling, and room assignments
• Ability to handle guest concerns and resolve complaints professionally
• Strong organizational, decision-making, and problem-solving skills
• Proficient in Microsoft Office and basic report preparation
• Flexible and willing to work shifting schedules, weekends, and holidays
• Professional appearance and ability to remain calm under pressure

Main Duties and Responsibilities:

• Assist the Duty Manager in overseeing daily front office operations
• Supervise front desk staff and ensure excellent guest service
• Handle guest inquiries, requests, complaints, and special arrangements
• Monitor room availability, reservations, check-ins, and check-outs
• Verify billing, payments, cash transactions, and shift reports
• Coordinate with Housekeeping, Reservations, Security, and other departments
• Prepare daily operational and incident reports
• Support staff scheduling, training, and performance monitoring
• Ensure hotel policies, safety procedures, and service standards are followed
• Act as the person in charge when the Duty Manager or Front Office Manager is unavailable