Boracay Ocean Club Resort and SPA is Hiring!

Key Responsibilities

• Supervise, train, and manage housekeeping staff, including room attendants, public area attendants, and laundry personnel.
• Prepare staff schedules, assign daily tasks, and ensure adequate staffing coverage.
• Inspect guest rooms, bathrooms, hallways, public areas, and other facilities to ensure cleanliness and quality standards.
• Ensure rooms are properly cleaned, maintained, and ready for guest check-in.
• Monitor housekeeping operations and address cleanliness or maintenance issues promptly.
• Coordinate with the Front Office regarding room status, early check-ins, late check-outs, VIP guests, and urgent room requests.
• Work closely with the Maintenance/Engineering Department to report and follow up on repairs and room maintenance concerns.
• Manage housekeeping supplies, linens, towels, cleaning products, and equipment.
• Monitor inventory levels and control the proper use of housekeeping supplies to minimize waste and costs.
• Establish and maintain cleaning procedures, checklists, and housekeeping standards.
• Handle guest complaints related to cleanliness, room conditions, or housekeeping services and ensure appropriate resolution.
• Conduct regular staff training on cleaning procedures, safety, hygiene, and customer service.
• Monitor employee attendance, performance, productivity, and compliance with company policies.
• Maintain records and prepare reports related to housekeeping activities, inventory, staffing, and operational expenses.
• Ensure compliance with health, sanitation, safety, and workplace regulations.
• Coordinate deep cleaning, special cleaning projects, and preventive maintenance activities.
• Assist with budgeting and controlling housekeeping department expenses.
• Ensure lost-and-found items are properly recorded, secured, and handled according to company policy.
• Support management in maintaining a high level of guest satisfaction.

Qualifications:

• Previous experience in housekeeping, hotel operations, hospitality, or a supervisory role.
• Strong leadership and team-management skills.
• Good organizational and time-management skills.
• Excellent attention to detail.
• Good communication and customer-service skills.
• Ability to handle complaints and resolve operational issues.
• Knowledge of cleaning procedures, sanitation standards, and housekeeping equipment.
• Ability to work under pressure and manage multiple priorities.
• Basic computer skills for scheduling, reporting, inventory, and administrative tasks.

• Listing ID: 42910

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Contact details

Station 3, Sitio Angol, Boracay, Philippines, 5608Boracay,5608 Show phone number0917 885 7054 https://www.boracayoceanclub.com/